A product warranty covers defects in materials and workmanship. A performance warranty guarantees that the product keeps delivering a stated level of output for a set number of years. Most solar products carry both.
Tenzor warranties
| Product | Product warranty | Performance warranty |
|---|---|---|
| Supernova 1-Phase and 3-Phase | 8 years | 10 years |
| Hypernova hybrid | 3 years | 5 years |
| Pulsar and Stellar panels | 12 years | 30 years, linear |
| Prime LFP batteries | 5 years | – |
What does “running concurrently” mean?
Both warranties start on the same day and run side by side. An 8-year product warranty and a 10-year performance warranty means cover for up to 10 years in total, not 18.
What does a linear performance warranty mean?
For Tenzor panels, output loss is guaranteed to be no more than 1% in the first year and 0.40% a year after that, so the panel still delivers at least 87.4% of its rated power in year 30.
Protect your warranty
- Use an authorised installer.
- Keep your invoice and note your product serial numbers.
- Follow the installation and maintenance guidance.
For warranty questions, contact Tenzor Customer Support.
FAQs
Are the inverter warranties added together?
No. The product and performance warranties run concurrently from the same start date.
Who do I contact for a claim?
Tenzor Customer Support, through the complaint form or the helpline on the Customer Support page.